Frequently Asked Questions
Find answers to common questions about using JaNee, reminders, subscriptions, documents, privacy and managing your account.
JaNee is a personal and business renewal manager designed to help you organise assets, requirements, renewal dates and expiry dates in one place. You add what you need to keep track of, and JaNee helps you stay aware of upcoming due dates.
You can use JaNee to track many types of personal or business assets and their requirements. Examples include vehicle licences, insurance policies, passports, warranties, fleet vehicles, equipment, employee requirements, contracts and compliance dates.
Add an asset, add its requirements and expiry or renewal dates, and JaNee can provide reminders to help you keep track of when they are due.
Reminders are a convenience and should not be your only method of monitoring an important deadline.
Yes. JaNee can be used to organise business assets and requirements such as fleet vehicles, equipment, employee requirements, contracts and compliance dates. The Business plan is intended for business use and provides the highest usage limits and available business functionality.
The Free plan provides the core JaNee experience with limited numbers of assets and requirements. Personal increases those limits and includes paid features such as attachments. Business is designed for business use and provides the highest limits and available business functionality.
Visit the Pricing page for the current plan comparison.
Eligible paid plans can include attachments, allowing you to keep relevant documents or photographs with the information you manage in JaNee. You should still keep independent copies of critical records where necessary.
JaNee uses service providers and technical measures to operate the service and protect information. No online service can guarantee absolute security, so you should also protect your account credentials and devices.
You can read more about how information is handled in our Privacy Policy.
JaNee does not sell your personal information. JaNee also does not currently use your information for targeted advertising. Please see our Privacy Policy for full details about how information is handled.
If your plan changes to one with lower limits, some paid functionality may no longer be available. JaNee is designed to avoid automatically deleting existing information solely because your account exceeds a lower plan's quantity limits.
Where a downgrade is made inside JaNee, you may need to reduce your usage to the target plan's limits before the downgrade can be completed.
Cancelling normally prevents future renewal charges. Unless applicable law or marketplace rules provide otherwise, you may continue to have access to paid features until the end of the subscription period that has already been paid for.
Not necessarily. Account deletion and marketplace subscription cancellation are separate actions. If you have an active paid subscription, manage or cancel it through the marketplace where you purchased it to prevent future renewal charges.
You can permanently delete your account using the account deletion functionality provided in JaNee. If you cannot access the app, you can also use our Delete Account page.
Where supported by the applicable marketplace and platform, JaNee can restore or re-verify an eligible purchase. Restoration requires valid purchase information from the marketplace.
If you need help with JaNee, your account, a subscription or a technical issue, visit our Contact Us page or email support@janeeapp.com.