Refund & Cancellation Policy

1. Subscription Purchases

Paid JaNee subscriptions may be offered through authorised application marketplaces, including Apple App Store, Google Play and Huawei AppGallery.

When a subscription is purchased through an application marketplace, that marketplace processes the transaction and generally controls the applicable payment, cancellation and refund process.

2. Cancelling a Subscription

JaNee paid subscriptions automatically renew unless cancelled in accordance with the rules and subscription-management process of the marketplace through which the subscription was purchased.

You can cancel an active subscription using the subscription management facilities provided by the applicable marketplace. Cancellation normally prevents future renewal charges.

Unless applicable law or marketplace rules provide otherwise, cancelling a subscription does not immediately remove access to paid features. You may continue to have access until the end of the subscription period for which payment has already been successfully processed.

3. Apple App Store Purchases

If your JaNee subscription was purchased through Apple's App Store, billing, cancellation and refund requests are handled in accordance with Apple's applicable subscription and refund processes.

JaNee and Platinum Milling (Pty) Ltd do not independently control Apple's decision to approve or decline a refund request for a transaction processed by Apple.

4. Google Play Purchases

If your JaNee subscription was purchased through Google Play, billing, cancellation and refund requests are handled in accordance with Google Play's applicable subscription and refund processes.

Refund eligibility may depend on the circumstances of the purchase, applicable Google Play rules and any rights available under applicable law.

5. Huawei AppGallery Purchases

If your JaNee subscription was purchased through Huawei AppGallery, billing, cancellation and refund requests are handled in accordance with Huawei AppGallery's applicable subscription, payment and refund processes.

Refund eligibility may depend on the circumstances of the purchase, applicable AppGallery rules and any rights available under applicable law.

6. Refunds and Subscription Access

If a payment is refunded, reversed, revoked or otherwise ceases to provide a valid paid entitlement, JaNee may restrict or remove access to the associated paid features in accordance with the information supplied or verified by the applicable marketplace.

Your JaNee account may return to the Free plan where the paid entitlement is no longer valid.

7. Account Deletion

Deleting your JaNee account and cancelling a marketplace subscription are separate actions.

If you have an active paid subscription and wish to prevent future renewal charges, you should cancel the subscription through the applicable marketplace before deleting your JaNee account where appropriate.

8. Consumer Rights

Nothing in this Policy excludes, restricts or limits any refund, cancellation, cooling-off, warranty, remedy or other consumer right that cannot lawfully be excluded or limited under applicable law.

Where the laws of your country or region provide mandatory consumer rights that apply to your purchase, those rights remain unaffected by this Policy.

9. Changes to This Policy

We may update this Policy to reflect changes to JaNee, subscription arrangements, marketplace requirements, applicable law or our business operations.

The effective date displayed at the top of this page identifies the current version.