ACCOUNT & DATA

Delete your JaNee account

JaNee gives you control over your account and the information associated with it. You can permanently delete your account directly from the JaNee app or request deletion from our support team if you cannot access the app.

Delete your account in the JaNee app

If you can sign in to JaNee, you can delete your account directly from the app:

Account deletion is permanent. Once your JaNee account has been deleted, the account and associated data cannot normally be recovered.

Paid subscriptions

Deleting your JaNee account does not necessarily cancel an active subscription purchased through an application marketplace.

If you have a paid JaNee subscription through Apple App Store, Google Play or Huawei AppGallery, you should manage or cancel the subscription through the applicable marketplace if you want to stop future subscription renewals or charges.

Uninstalling JaNee, signing out or deleting your JaNee account does not by itself guarantee cancellation of a marketplace subscription.

We recommend checking your marketplace subscription before deleting your JaNee account.

Request deletion without the app

If you cannot access the JaNee app, you can submit an account deletion request using the form below.

Please use the same email address registered to your JaNee account where possible. This helps us verify that the request is being made by the account owner.

This form submits a request to JaNee Support. We may need to verify account ownership before completing the deletion.

If you have trouble using this form, email .

If we cannot reasonably verify that you control the account, we may request additional information reasonably necessary to verify your identity or authority before processing the deletion request.

Never send us your password or authentication code. JaNee will never ask you to provide your password or authentication code by email in order to request account deletion.

What will be deleted?

When your JaNee account is permanently deleted, information associated with the account will be deleted as applicable, including:

What happens on your device?

JaNee may store certain account information, settings or cached information locally on your device. Signing out or deleting your account may remove or invalidate account-specific information used by the app.

Temporary or cached files may also be subject to your device's and operating system's storage and cache-management behaviour. Uninstalling JaNee can remove application data stored locally on the device, subject to the behaviour of your operating system and any device backup services you use.

Information we may need to retain

Certain limited information may be retained where required or permitted by applicable law, or where reasonably necessary for security, fraud prevention, regulatory compliance, dispute resolution, or the establishment, exercise or defence of legal claims.

Residual information may also remain temporarily in backups, caches or system logs until those records are overwritten, deleted or expire through ordinary retention processes.

Information retained for these purposes will not be retained longer than reasonably necessary for the applicable purpose, subject to legal requirements.

Privacy

More information about how JaNee processes, retains and deletes personal information is available in our Privacy Policy.

Operator

JaNee is operated by Platinum Milling (Pty) Ltd (Registration No. 2025/583871/07), a company incorporated in South Africa.

22 Paul Kruger Street
Trichardt, Mpumalanga
South Africa, 2300

Questions about account deletion can be sent to .